This is a big shout out to Bruce at R J Shore Automotive Towing for going way above and beyond in customer service and kindness to someone in distress.
Went to the lot the day after my son got into a fender bender. Service manager told my husband and son to call our insurance. Said he can't do anything until he hears from them. By the time my insurance company informed us that they didn't have to get involved (we had no collision as the car was very old) RJ auto racked up our bill to almost 500.00 for sitting on their lot. We wanted to have the car towed to our house. We could have just paid and been done (about 130.00). I tried to reason with both the manager and owner. Not even to waive the whole bill. I get they are a business and I took some responsibility for not being fully informed about how things work. They would not budge. The service manager wanted nothing to do with me as I was outright told by the owner, because I wrote a bad review on their face book page. He did have total attitude and was completely condescending. Didn't own up to what he told us. After I spoke with people, I heard a lot of negative things about them. Be careful. Don't get your car towed there and make sure you are informed about how things work. Otherwise, they will take advantage. 480.00 to sit on a lot. Disgusting.
Totally positive experience with the towing service! Stephen was the tow driver and he was awesome! Friendly, courteous and careful with my car. He did a fantastic job. I wouldn't hesitate to recommend RJ Shore's towing services to anyone especially, Stephen!
I was driving through Connecticut at night with my Bernese Mountain Dog, Cooper, on my way home Thanksgiving weekend when I had a serious roadside emergency in Branford, CT.
Great and fast service. The driver was helpful and polite.
I would recommend RJ Shore Automotive to anyone having problems with their car! I am not from the area, so I didn't know where to go and really needed my car to be fixed over a weekend. They had my car towed almost immediately and were able to get it fixed the next day. They also took the time to explain everything to me, which I really appreciated. I will definitely be going to them in the future with any car issues.
I was greatly concerned regarding whether or not the tow truck my roadside assistance was sending would either allow Cooper in the truck or to stay in the car while I was towed because I don't know anyone in the area who could come pick up Cooper for me. While my roadside assistance was less than helpful in that regard, luck was on my side as the tow truck driver, Bruce, was a dog owner and lover himself. Also lucky for me and Cooper, Bruce was very observant and noticed my car was leaking gas. He was concerned for my dog's safety, so he allowed Cooper to come into the cab of his truck. This was over the top kindness to my dog who was distressed over the situation. Bruce brought my car to a place that would be able to replace the tires and assess and fix the other problems Sunday so I could get home as soon as possible with Cooper. Since we couldn't stay in the car until the place opened due to the gas leak, Bruce also waited while I attempted to reach relatives. When I was unable to reach anyone who could help because it was the middle of the night, he found me a pet friendly motel and drove me and Cooper there. This scary and distressful situation was made much easier by the kindness of Bruce.
R J Shore Automotive is a US Car Dealer based in Branford, Connecticut. R J Shore Automotive is located at 80 Shore Dr, Branford, CT 06405, USA.
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