Parts arrived far in advance of promised date. Received periodic updates on status of order. Reasonable parts price, but shipping cost quite high. Will consider using again.
Best Subaru OEM part prices with free shipping. (Most items.) I was hesitant about the free shipping when I ordered new cargo cover (odd sized parcel) for our 2002 Outback LLBean - not only GREAT price on cargo cover - but also ZERO $$ shipping! Live in Colorado - New England Subaru is now my local OEM parts department...
Online order sat in their system "processing" for more than 7 days (quoted 2-4 days handling) before I called them. They told me the order was taking a while because of a back-ordered part. Well why wasn't I informed about a back-ordered part? I think they just forgot about it and didn't process until I called. They said it would ship that day but it didn't ship for another two days. I did eventually receive it, but these guys really need to up their shipping game if they want to stay viable in the modern online sales market.
Our new radiator was securely wrapped and in perfect condition when it arrived. The order came right on schedule. We had not ordered from this company before, but we certainly will be CUSTOMERS in the future. (We drive a 2007 Subaru Outback Wagon)
A good source for Subaru parts with excellent prices. Thank you.
New England Subaru Parts Department is a US Car Repair based in Branford, Connecticut. New England Subaru Parts Department is located at 150 N Main St, Branford, CT 06405, USA.
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