Did great repair to damaged car
I had a great experience at Giovanni! I had some damage to my lower bumper and the plastic shield on the undercarriage of my car that was making it difficult to drive. I made an appointment for an estimate, with the understanding that I would need to bring the car back for the actual repair once they had assessed the problem. In fact, the repair was minor, and they were able to fix it on the spot--saving me a lot of hassle. In addition, they very generously didn't charge me for the work! It's rare to find such kindness and service, and I'm extremely appreciative.
My boyfriend's experience was also excellent. They did good work on his car following an accident, and helped to find creative and cost-effective solutions to minor problems he was having that were not covered by insurance. They are friendly, and sensitive to their customers' needs. Definitely recommend!
Excellent service. Personable and helpful staff. They even helped with the rental car connections. The repair work was perfect. Very pleased...and wouldn't hesitate to use them again...but hopefully it won't be necessary!
The names the same but the business is a shame! Worse experience I have ever had with a body shop! This is NOT the same place as it used to be before the owner passed away! They used to be the best, NOT anymore! I would find another body shop…any body shop before I would recommend them! Save yourself a lot headaches and take my advice! Find another body shop who will treat you as a valued customer and does quality work! This is NOT the place! My good friend had his corvette painted there and the bumper is a different shade then the rest of his car! I can’t imagine anyone who would want to do business with rude manger/appraiser who runs the show now. He doesn't have much of a personality and he is definitely NOT the same caliper of people that Giovanni had! I know and have been friends w Giovanni for many years, he would have bend over backwards for his customers! This guy doesn't even return calls as he promises! I tried out of loyalty to have them repair my car only to encounter a manger who is push me I am coming and I don’t return phone calls attitude! He left me hanging after I had a collision! I tried for over a year to get my car fixed only to be stroked along. I went back for the last time recently only to be told that there was a five week wait and they only accepted cash!? I want everyone to know that this is not the same place and you will not get the same quality service that you would have gotten if Giovanni were still alive! I wouldn't give them any stars if I had the option ! 5-18-17
I had my car repaired by Giovanni Auto Body and was very happy with the service. Doreen at the front desk was helpful and very efficient. She explained everything clearly and walked me over to the rental car company next door to take care of that part of the transaction. There were delays and they took care of extending the rental car and coordinated everything with the insurance company. I was told the car would be waxed and buffed and they not only did that, they also detailed the interior. There's nothing like getting your repaired car back and feeling like it's shiny and new. Thanks to Mark, Doreen and the team at Giovanni's.
Giovanni Auto Body is a US Car Repair based in Branford, Connecticut. Giovanni Auto Body is located at 155 W Main St, Branford, CT 06405, USA.
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