I searched for a hot tub online, and came across Factory Direct Hot Tubs. I emailed, and Lance called back at once. He walked me through the whole pros and cons of hot tubs, taking a lot of trouble to find out what I really needed and what would work best for me. He wasn't just trying to sell me the most expensive. We ended up with a great deal, delivered promptly, and we are very satisfied with the hot tub and the customer service. I can definitely recommend buying a hot tub through Factory Direct.
The owner lance provided great customer service the whole way even after delivery ! Was our first hot tub and he answered every call on all questions. Hot tub is great !! Lance provided some of the best customer service I have ever received . Definitely recommend him and the artesian spas to anyone in the market !!! :)
Fantastic experience from start to finish. Lance was really accommodating to our needs, spending a lot of time making sure we had the right tub for out budget, and even going as far as arranging a crane service to get our old tub out (which was really competitively priced). He then took care of everything for the install, which was 1st class. His guys were fast, thorough, polite, and made sure we were 100% happy before leaving.
In summary, if you are thinking about getting a new tub, you should give them a call!
Factory Direct Hot Tubs was great to work with and were very accommodating. Lance met us at his shop and spent over an hour with us going through every detail and expertly guiding us through the various features until we were comfortable with what we wanted. The delivery was equally as painless, getting the spa to where we wanted was not easy, but Lance and his crew were great and got the whole thing set and level. My wife and I have been enjoying our spa several times a week and it has been one of the best purchases we've made. Highly recommend Lance and Factory Direct.
Factory direct was a pleasure to do business with. Easy to reach by phone with questions and helpful with deciding on a tub. Their no pressure way of sales was comforting as a buyer and convinced me that they were more interested in customer satisfaction than just making a sale. I would highly recommend anyone in the market for a hot tub check them out and save some money at the same time. You wont be disappointed!
Factory Direct Hot Tubs is a US Spa based in Branford, Connecticut. Factory Direct Hot Tubs is located at 4 Sycamore Way UNIT 2, Branford, CT 06405, USA.
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