6
4 Sycamore Way UNIT 2, Branford, CT 06405, USA
Branford, Connecticut 06405
+1 203-488-3615

I searched for a hot tub online, and came across Factory Direct Hot Tubs. I emailed, and Lance called back at once. He walked me through the whole pros and cons of hot tubs, taking a lot of trouble to find out what I really needed and what would work best for me. He wasn't just trying to sell me the most expensive. We ended up with a great deal, delivered promptly, and we are very satisfied with the hot tub and the customer service. I can definitely recommend buying a hot tub through Factory Direct.

The owner lance provided great customer service the whole way even after delivery ! Was our first hot tub and he answered every call on all questions. Hot tub is great !! Lance provided some of the best customer service I have ever received . Definitely recommend him and the artesian spas to anyone in the market !!! :)

Fantastic experience from start to finish. Lance was really accommodating to our needs, spending a lot of time making sure we had the right tub for out budget, and even going as far as arranging a crane service to get our old tub out (which was really competitively priced). He then took care of everything for the install, which was 1st class. His guys were fast, thorough, polite, and made sure we were 100% happy before leaving.

In summary, if you are thinking about getting a new tub, you should give them a call!

Factory Direct Hot Tubs was great to work with and were very accommodating. Lance met us at his shop and spent over an hour with us going through every detail and expertly guiding us through the various features until we were comfortable with what we wanted. The delivery was equally as painless, getting the spa to where we wanted was not easy, but Lance and his crew were great and got the whole thing set and level. My wife and I have been enjoying our spa several times a week and it has been one of the best purchases we've made. Highly recommend Lance and Factory Direct.

Factory direct was a pleasure to do business with. Easy to reach by phone with questions and helpful with deciding on a tub. Their no pressure way of sales was comforting as a buyer and convinced me that they were more interested in customer satisfaction than just making a sale. I would highly recommend anyone in the market for a hot tub check them out and save some money at the same time. You wont be disappointed!

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Factory Direct Hot Tubs — Spa in Branford

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Factory Direct Hot Tubs

Spa at 4 Sycamore Way UNIT 2, Branford, CT 06405, USA. Here you will find detailed information about Factory Direct Hot Tubs: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Rating

4
/
5
Based on 6 reviews

Contacts

Categories:
Spa
State:
Connecticut
Address:
4 Sycamore Way UNIT 2, Branford, CT 06405, USA.
City:
Branford
Postcode:
06405

About Factory Direct Hot Tubs

Factory Direct Hot Tubs is a US Spa based in Branford, Connecticut. Factory Direct Hot Tubs is located at 4 Sycamore Way UNIT 2, Branford, CT 06405, USA.


Please contact with Factory Direct Hot Tubs using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Factory Direct Hot Tubs opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Factory Direct Hot Tubs

  • Bryan
    Added 2016.08.15
    I searched for a hot tub online, and came across Factory Direct Hot Tubs. I emailed, and Lance called back at once. He walked me through the whole pros and cons of hot tubs, taking a lot of trouble to find out what I really needed and what would work best for me. He wasn't just trying to sell me the most expensive. We ended up with a great deal, delivered promptly, and we are very satisfied with the hot tub and the customer service. I can definitely recommend buying a hot tub through Factory Direct.
  • Alexis
    Added 2016.05.01
    The owner lance provided great customer service the whole way even after delivery ! Was our first hot tub and he answered every call on all questions. Hot tub is great !! Lance provided some of the best customer service I have ever received . Definitely recommend him and the artesian spas to anyone in the market !!! :)
  • Brian
    Added 2016.04.03
    Fantastic experience from start to finish. Lance was really accommodating to our needs, spending a lot of time making sure we had the right tub for out budget, and even going as far as arranging a crane service to get our old tub out (which was really competitively priced). He then took care of everything for the install, which was 1st class. His guys were fast, thorough, polite, and made sure we were 100% happy before leaving.
  • Audrey
    Added 2016.04.02
    In summary, if you are thinking about getting a new tub, you should give them a call!
  • Leslie
    Added 2014.04.12
    Factory Direct Hot Tubs was great to work with and were very accommodating. Lance met us at his shop and spent over an hour with us going through every detail and expertly guiding us through the various features until we were comfortable with what we wanted. The delivery was equally as painless, getting the spa to where we wanted was not easy, but Lance and his crew were great and got the whole thing set and level. My wife and I have been enjoying our spa several times a week and it has been one of the best purchases we've made. Highly recommend Lance and Factory Direct.
  • Alejandro
    Added 2013.07.10
    Factory direct was a pleasure to do business with. Easy to reach by phone with questions and helpful with deciding on a tub. Their no pressure way of sales was comforting as a buyer and convinced me that they were more interested in customer satisfaction than just making a sale. I would highly recommend anyone in the market for a hot tub check them out and save some money at the same time. You wont be disappointed!
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