I had originally rate this place much higher , however, after moving out of my unit there are different factors others should consider. While the staff are considerate there were mistakes in communication that while recovery efforts improved things I still had to go above property to a regional manager for resolution. Very frustrating and wasted hours and hours of my time. Additionally, I paid extra for a air cooled & heated unit thinking that it would be more secure from outside elements and that was not the case! When I moved out I found evidence of not just the usual mouse activities (droppings, etc.) but snake skins from them growing and shedding their skin! Also evidence of squirrels living in and among my stuff! Left over nut shells even inside my shoes that were in boxes! Also soooo many spiders that I ended up having to fumigate my new home after I moved everything out of the storage unit into my new place. I have used different storage places over the years and found that this place in particular is not secure enough to justify the extra costs they charge. They need to seriously have professionals go over the interior and exterior of their buildings for containment / construction issues. No one should have to be concerned with snakes and squirrels AND an inordinate amount of various spider species co habitating with your belongings. Especially when you are paying a higher fee for interior units.
Cube Smart people are consistently cheerful and up-beat. In January I went to Cube Smart to rent a space. There was a light but steady snow falling. Everybody who worked at Cube Smart was in such a good mood! They drove me to the storage unit even though it was only 100 ft away. So there was the gentle ribbing that they provide chauffeur service. So back in the office, filling out the paper-work I was laughing along with them. What they never knew was that my Mom had passed away that very morning. I needed something to distract me so I was moving her stuff. I left there laughing. They had cheered me up. On the way home I saw a rainbow and it was like I knew everything was going to be OK. I've been in back many times since and the Cube Smart associates are always just as cheerful as that first day.
Bianca was very friendly and knowledgeable about anything i asked. She took her time explaining all rules and reassuring my mother that her furniture would be safe. (Mom has alzheimer's and asked the same questions many times and this didn't phase Bianca, I greatly appreciated that)
Teresa did a great job helping us upgrade our unit when we realized we needed a bigger size. She accommodated our busy schedules to allow us to access and fill our unit without delay. Would recommend.
Everything went as smoothly as possible and was done in a timely manner. I would recommend this storage facility to anyone who asked!
Cubesmart Self Storage is a US Moving Company based in Branford, Connecticut. Cubesmart Self Storage is located at 171 Cedar St, Branford, CT 06405, USA.
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